Terms of Service

What These Terms Cover

These Terms of Service (“Terms”) govern your use of the Implementation Agency website at implementationagency.com and the application process on it. By browsing the site or submitting an application, you agree to these Terms.

These Terms are not a services agreement. Any actual project — a discovery engagement, a build, or ongoing support — is governed by a separate written agreement signed by both parties for that specific project. That agreement covers scope, price, schedule, deliverables, ownership, and everything else about the work. If anything in these Terms conflicts with a signed project agreement, the project agreement controls for that project.

Implementation Agency is operated by Jon Barrett from Chino Hills, California (San Bernardino County). Questions? Email jon@implementationagency.com.

What We Do

We build custom software: internal tools, automations, integrations between systems, and client-facing applications. Every engagement is scoped individually and priced as a fixed, agreed amount before work starts. There is no product to subscribe to on this site, no account to create, and nothing to buy through it.

Anything on this site describing our process, timelines, pricing ranges, results, or past work is provided for information only. It is not an offer, a quote, or a guarantee. The only binding description of any project is the one in that project’s signed agreement.

Applying Is Not a Contract

Submitting an application starts a conversation. It does not create a contract, does not reserve capacity, and does not obligate either of us to anything.

• We may decline any application, for any reason or none, and we often do — fit matters more than volume.
• You are free to walk away at any point before a project agreement is signed.
• Nothing discussed during scoping is binding until it is written into a signed agreement.

You agree that the information you submit in an application is accurate to the best of your knowledge, that you are authorized to submit it on behalf of the business you name, and that you have the right to share any file or link you attach.

Please do not send confidential material through the application form. We treat what you send with discretion, but the form is not a secure channel and submitting it does not by itself create a confidentiality obligation. If a project needs an NDA, we will sign one.

Ownership of What We Build

This is important, and it is the same in every project agreement we sign: what we build for you is yours.

• Deliverables are yours. The custom code, configuration, designs, and documentation produced for your project are built to belong to you. The signed project agreement sets out the specific ownership terms for that engagement.
• Accounts are yours. The infrastructure a project runs on — payment processing, domain registration, hosting, databases, and third-party services — is set up in your name, on your accounts, from day one. You hold the billing relationship and the credentials. You are not renting access to your own business.
• Your data is yours. All business data, customer records, and content in the systems we build belong to you. You can export it or take it elsewhere at any time, without asking permission and without an exit fee.
• Our tools and know-how stay ours. We retain all rights to the general skills, methods, techniques, and reusable components, libraries, boilerplate, and internal tooling we bring to the work or develop generally in the course of it. Nothing here limits our right to use that same general expertise for other clients. Where any of it is embedded in your deliverables, the signed project agreement sets out the licensing terms.
• Third-party components keep their own licenses. Open-source and commercial components used in a build remain governed by their own license terms, which pass through to you.

Separately, the content of this website — its copy, design, and graphics — belongs to Implementation Agency. You may read and share it, but not republish it as your own.

Post-Launch Support

After a build goes live, ongoing support is available as an optional $500 per month plan covering monitoring, security updates, bug response, and small changes. It is entirely optional — declining it does not affect your ownership of anything we built.

The plan covers maintenance and small changes; new features or a substantial expansion of scope are quoted separately. Billing and cancellation terms are set out when the plan is arranged.

Acceptable Use of This Site

When using this website, you agree not to:

• Submit false, misleading, or impersonating information through the application form
• Submit content you do not have the right to share, or that infringes someone else’s rights
• Use the site for any unlawful purpose or in violation of applicable law
• Send spam, solicitations, or automated submissions through the form
• Scrape, systematically extract, or republish the site’s content as your own
• Attempt to gain unauthorized access to the site or its infrastructure, probe it for vulnerabilities without permission, or interfere with its normal operation
• Upload malware or any file intended to cause harm

We may block access to the site or decline to accept submissions from anyone who violates these rules.

No Warranty on This Website

This website is provided “as is” and “as available.” We make no warranties — express or implied — about its uptime, accuracy, completeness, or fitness for a particular purpose, and we do not guarantee that a submitted application will be received, read, or answered. This disclaimer is about the website. Warranties on actual project work, if any, are set out in the applicable project agreement.

We do not guarantee business outcomes. Timelines, figures, case studies, and results described on this site reflect specific engagements and are not a promise of what you will experience. Nothing on this site is legal, tax, accounting, or financial advice.

Third-Party Links and Services

This site links to and relies on third-party services. We are not responsible for the content, terms, policies, or availability of services we do not control.

Limitation of Liability

To the maximum extent permitted by law, our total liability for any claim arising out of these Terms or your use of this website is limited to one hundred US dollars ($100). Liability arising from project work is governed by the limits in the applicable project agreement, not by this section.

We are not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits or business interruption, arising from your use of this website.

Indemnification

You agree to indemnify and hold harmless Implementation Agency and Jon Barrett from any claims, losses, or expenses (including reasonable attorney fees) arising from your violation of these Terms or from content you submit through this website.

Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any dispute arising from these Terms or your use of this website will be resolved in the state or federal courts located in San Bernardino County, California, and you consent to their jurisdiction.

Changes to These Terms

We may update these Terms at any time. The effective date at the top of the page always reflects the current version. Continued use of the site after an update constitutes acceptance of the revised Terms. Changes to these Terms do not alter any project agreement already signed.

Severability

If any provision of these Terms is found unenforceable, the rest remains in effect and the unenforceable provision is limited to the minimum extent necessary.

Contact

Implementation Agency
Chino Hills, CA (San Bernardino County)
jon@implementationagency.com

Also see our Privacy Policy.